FAQ

Our Customer Service Center is available 24 hours a day, 7 days a week, 365 days a year to help answer any questions or concerns you have about your pharmacy benefit. Please call us at (800) 460-8988 so that we may help you.

Our Member Portal lets you take charge of your pharmacy benefit from home or on the go. Creating an account will give you access to the following (and more!):

• Find out how much a specific drug will cost
• Check to see if a specific drug is covered on your formulary
• Find generic alternatives to expensive brand name drugs
• Review your claims history or print an Explanation of Benefits
• Find a participating pharmacy
• Print a temporary ID card

Click here to create your account now!

Yes. You may choose a brand name drug over a generic drug unless your plan sponsor has implemented a mandatory generic substitution plan. Choosing a brand name drug when a generic is available may result in you having to pay a higher copay and/or the cost difference between the generic and brand drug.

Envolve Pharmacy Solutions knows that empowered members are healthier members. To give you access to the latest in prescription medicine and health information, we have partnered with WebMD. WebMD provides credible information, supportive communities, and in-depth reference material about health subjects that matter to you. Interested in learning more about your health and wellness? Click here.

To get started, log on to the Envolve Pharmacy Solutions member portal. Click on Mail Service & Refills. Follow the guided steps to enroll in mail service.