My customer does not have their Envolve Pharmacy Solutions ID Card with them. Who can I call to get help filling their prescription?
Please contact the Envolve Pharmacy Solutions Customer Service Center at (800) 460-8988 for next steps on how to approach processing the member’s claim. We can also provide an opportunity for the member to identify themselves at that time and order a replacement card to be later mailed to them.
I have an Envolve Pharmacy Solutions member who needs assistance with filling their prescription. Who can I call?
Please contact our Customer Service Center at (800) 460-8988. We have Associates 24 hours a day, 7 days a week, 365 days a year available to provide you with assistance.
I am interested in my pharmacy joining the Envolve Pharmacy Solutions pharmacy network. What do I need to do first?
Please contact our Pharmacy Help Desk: Toll Free 800.460.8988 or TTY: 866.492.9674.
I have a question about the reimbursement that my pharmacy received from Envolve Pharmacy Solutions. Who can I contact?
Please submit reimbursement inquiries using the Pricing Inquiry Form that can be accessed via the CVS Caremark Pharmacy Portal by clicking here. You can also contact CVS Caremark Pharmacy Help Desk for MAC questions at 800.364.6331.
For appeals in the State of Tennessee, please follow the CVS Appeals Reimbursement Policy (PDF).
If you do not see the Envolve Pharmacy Solutions member’s health plan name next to any of the Payer Sheet links and you are not sure how to proceed, please contact the Envolve Pharmacy Solutions Customer Service Center at (800) 460-8988 for further information on how to obtain the correct form.
Please contact the Envolve Pharmacy Solutions Customer Service Center at (800) 460-8988 with your inquiry, and we will put every effort into obtaining the information you need.