Members & Pharmacies

Envolve Pharmacy Solutions Customer Service Center and Pharmacy Help Desk Line
Toll Free: (800) 460-8988
TTY: (866) 492-9674


Coordinated Care Health (WA)
Pharmacy Relations and Provider Help Desk

Phone: (866) 716-5099

Prior Authorization Department
Toll Free: (866) 399-0928
Fax: (866) 399-0929

Pricing Inquiries
Please submit reimbursement inquiries using the Pricing Inquiry Form that can be accessed via the CVS Caremark Pharmacy Portal.  You can also contact CVS Caremark Pharmacy Help Desk for MAC questions at (800) 364-6331.

Plan Sponsors

Account Management Department
To report an issue or make a request regarding your existing account, please contact us via email at


Customer Service Center
Toll Free: (800) 460-8988
TTY: (866) 492-9674
*Please refer to the member’s specific health plan contact information when possible to ensure the fastest resolutions.

Prior Authorization Department
Toll Free: (866) 399-0928
Fax: (866) 399-0929