Envolve Pharmacy Solutions Customer Service Center and Pharmacy Help Desk Line
Toll Free: (800) 460-8988
TTY: (866) 492-9674

Homescripts, Envolve Pharmacy Solutions' Mail Order Pharmacy Customer Service Center
Toll Free: (800) 785-4197
Fax: (877) 396-5970


Coordinated Care Health (WA)
Pharmacy Relations and Provider Help Desk

Phone: (866) 716-5099

Pharmacy Network Team
For pharmacy network issues, questions, concerns, and suggestions, please contact us via email at

Prior Authorization Department
Toll Free: (866) 399-0928
Fax: (866) 399-0929

Fax (for contract requests): (866) 912-6293
For pharmacy contracting inquiries, please contact us via email at

EFT Requests
For pharmacy EFT requests, please contact us via email at

For credentialing inquiries, please contact us via email at

Pricing Inquiries
Please submit reimbursement inquiries using the Pricing Inquiry Form that can be accessed via the CVS Caremark Pharmacy Portal.  You can also contact CVS Caremark Pharmacy Help Desk for MAC questions at (800) 364-6331.

Plan Sponsors

Account Management Department
To report an issue or make a request regarding your existing account, please contact us via email at


Customer Service Center
Toll Free: (800) 460-8988
TTY: (866) 492-9674
*Please refer to the member’s specific health plan contact information when possible to ensure the fastest resolutions.

Prior Authorization Department
Toll Free: (866) 399-0928
Fax: (866) 399-0929

Sales and Marketing

Toll Free: (800) 413-7721

Media Inquiries

For press releases or other media related communications, please email